Privacy Policy

Mobile app

The Other Bali mobile app stores the catalogue cache, your Saved places and routes, and navigation state on your device. It does not require an account and does not include advertising, cross-app tracking, or advertising analytics SDKs.

If you choose an offline map download, Mapbox processes the map region you selected and supplies the offline map tiles. When you open a downloaded map and allow location access, your device uses location to place you on that map. Mapbox telemetry is disabled by default. The current app does not expose a telemetry consent choice, so it does not enable telemetry. If an opt-in control is introduced, this notice will be updated before that control becomes available. Offline onboard routing is not currently available in the app.

To load and refresh the catalogue, place details, and routes, the app sends encrypted HTTPS requests to www.otherbali.com. Our hosting provider, Vercel, processes the requested path, IP address and approximate city or country derived from it, user agent, request identifiers, response status, and operational diagnostics. Runtime logs are currently accessible to us for up to one day so we can operate, secure, and troubleshoot the service, after which they expire under the current hosting retention setting.

These operational requests are necessary to deliver the online catalogue. Vercel processes this information to provide hosting, security, and troubleshooting under its applicable service and privacy terms. Other Bali does not use this operational data for advertising or cross-service tracking. If you do not want a new request processed, you can avoid refreshing while online, use material you already saved offline, or uninstall the app.

Opening Maps, an official website, or the system share sheet is a user-initiated handoff. Those destinations handle information under their own policies. You can remove individual Saved items inside the app; uninstalling it removes its remaining local data. The privacy choices page below controls the browser website only, not the mobile app's on-device Saved data.

Website data

Other Bali uses an anonymous browser cookie to keep your redeemed offers on this device and to count whether a guest came from an Other Bali link or QR code. We may record basic interaction events, such as source scans, card opens, directions clicks, reservation clicks, and offer redemptions.

We do not ask travellers for an account, payment card, or profile. If you choose to join a guide list, we collect your first name, email address or WhatsApp number, optional travel date and trip interests, and your consent so we can keep the details and contact you about that guide.

If a venue uses partner onboarding, its representative may submit a name, optional contact, confirmation, photo-rights consent, and photos for private operator review. We also retain limited consent evidence such as time, terms version, IP address, and user agent.

How we use it

We use this information to operate the guide, keep attribution accurate, prevent fake proof, show your own redeemed offers on this device, respond to guide requests, review licensed venue photos, and give venues aggregate results. Venues see counts by default, not identifiable traveller data.

Optional analytics

Google Analytics 4 is off until you choose Accept. If you accept, Google processes page views and privacy-limited interaction events such as Maps, menu, reservation, WhatsApp, and delivery handoffs. Those events use page or venue references, not names, email addresses, phone numbers, payment details, or reservation details. Advertising storage, ad personalization, and cross-app tracking remain disabled.

Choosing Essential only keeps Google Analytics unloaded. You can change or withdraw your choice at any time on the privacy choices page. Other Bali still uses the strictly necessary operational and attribution records described above to deliver requested features.

Services you choose to open

Other Bali may hand you to Google Maps, WhatsApp, or TablePilot. Those services are separate from Other Bali and handle the information you give them under their own policies.

Your choices

You can clear your browser cookies to reset the anonymous Other Bali device reference. You can also choose not to redeem an offer if you do not want a redemption recorded. To have the interaction events tied to your device reference deleted from our records, email us at support@otherbali.com and we will remove them.

On the browser website, you can also turn analytics on or off, or forget the browser's device reference, on the privacy choices page.

Contact

For privacy or support questions, contact support@otherbali.com.